Return & Exchange Policy
Sometimes We Change Our Mind
You can receive a full refund within 14 days from the shipping date. After 30 days, we will no longer accept returns.
If you need to return or exchange an item and it needs to be shipped back to us , the customer will be responsible for shipping label and additional costs.
We will return or exchange anything within 14 days of original purchase with proof of purchase.
If you choose to return or refund your item after 14 days of purchase, we will offer an online store credit ONLY. But nothing after 30 days.
Return & Exchange Conditions
For all returns or exchanges:
- Items must not be washed, worn or damaged.
- All original tags must be attached.
- You must present a valid receipt.
The following items are final sale and not eligible for return or exchange:
- Sale items marked at 30% off or greater
- Sale items marked final sale
If you are considering doing a return or exchange, just send us an email with any pictures included to discuss any issues with the product and to initiate the return. The address below is what all returns and exchanges must be sent to:
Sunshadow Boutique
73 Hurdis Way
Carleton Place, ON
K7C 0L4, CANADA
CANCELLED ORDERS
Cancelled orders are only accepted within 24 hours of placing the order. In the case of an order needing to be cancelled, please send us an email at sunshadowboutique@gmail.com with your order number.
RETURN PROCESSING TIMES
Return processing typically takes 7-10 business days after the package is delivered to us. During peak times (holidays, sales, etc.) it can take longer than normal to process.
Once completed, it may take your bank an additional 2-7 business days to post the refund to your original form of payment.